Frequently asked questions

You can add product images, videos, and text descriptions. Or, you can use our URL feature to allow us to get your assets directly from the product/app link.
Simply go to Settings -> Account -> Cancel Plan. If you are on a free trial, you will not be charged.
Yes! You have 100% commercial rights to your AI-generated video ads across all platforms, even after your subscription expires!
UGC Ads AI supports 29 languages to cater to a global audience: English, Hindi, Portuguese, French, German, Japanese, Chinese, Spanish, Korean, Indonesian, Italian, Arabic, Bulgarian, Czech, Danish, Dutch, Greek, Finnish, Malay, Croatian, Romanian, Swedish, Slovak, Ukrainian, Russian, Tamil, Tagalog, Turkish, Polish.
UGC Ads AI offers a 3-day money-back guarantee – as long as more than 5 credits are not consumed. If you experience issues 3 days after you were charged, we cannot refund you, but please email us at contact@ugcads.ai so we can assist you in solving your issues. 🙂
Every month your credits get reset to the plan you subscribed to. Ex: If you have 3 credits unused when your 50 credits/mo subscription renews, your credits will reset to 50, not 53.
Human-made UGC ads take days, sometimes weeks to get done, not to mention they cost hundreds of dollars per ad. With UGC Ads AI, the ads are ready in minutes, and only cost a few bucks an ad! With this, you are able to A/B test so many more ads at a fraction of the cost and time, finding winning ads and skyrocketing your campaign performances and most importantly – Your Profits!
The ads generated by UGC Ads AI are most useful for social media advertising, namely Google Ads, Facebook / Instagram Ads, and TikTok Ads, but they can be used and re-purposed for all advertising platforms!
You can currently modify the media, script, avatar, and ad settings of each ad before and after you generate.
Yes. Your subscription, along with the credits, automatically renews every billing period. Example: if you are subscribed to the 50 credits / mo tier, you will receive 50
Don’t worry – you will keep your current credits when you upgrade to a higher tier. Upgrading simply adds more credits to your account.
They are AI Actors based on the image of real actors so you need to be careful with what you make them say. As a reminder, it’s forbidden to create harmful, violent, racist and sexual content with UGC Ads AI.